What Leads to Product Returns?
Customer is not available
Issues in shipping address
Customer received wrong product
Customer wanted different product
Undelivered or RTO Orders
HUEPress, 42A, Ambrose Nagar, Somanur Road, Karumathampatti,
Coimbatore, Tamil Nadu – 641659.
Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.
How Can Customer Return a Product?
You can initiate a return from your customer in the following steps.
Customer Initiates a Return
You create reverse on Qikink dashboard
The courier picks up the return
Return delivered to Qikink
We checks & adds it to your returns
Used for future orders of the same product
How are returns used for future orders?
Returns happen for various reasons. If you receive the same order again, you can reship the returned item instead of creating a new one. This saves time and reduces production costs.
How to Re-Ship Returned Orders
Method 1:
- Log in to your Qikink Dashboard and go to the Returns Tab.
- View the list of returned orders.
- Select “No” in the Reshipped section and click on the order you want to ship.
- Click “Create Order” A pop-up box will appear.
- Enter the order details and click “Save Order” Your order is now successfully placed from the returns, with the printing type marked as “Screen Print Products“.
Method 2:
- Create an order using manual methods like Create Order or Store Order.
- If the returned order matches with it, the system automatically fetches it from returns and places it as a new order.
Reshipping Cost
- Handling Cost: ₹20 + 18% GST per product for 100 days.
- Shipping Cost: As per the chosen mode.
Handling Returned Orders
1. Storage Duration
Returned orders are kept in the warehouse for 100 days from the return date.
2. Re-ship Options
During this 100-day period, you can choose to:
- Re-ship the order to a new address.
- Re-ship it to your own address.
3. After 100 Days
If no action is taken within 100 days, the order is no longer available for re-shipping and gets discarded.
Handling Damaged, Defective, or Lost Items
1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:
- Submit your request within 7 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 7 days will incur reprinting charges.
2. Exchanges or Returns for Wrong Sizes
3. Lost in Transit
4. Color Matching in DTG Printing
We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It’s recommended that you order test swatches before finalizing your design.
5. Careful Unboxing
Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
6. Package Damage at Delivery
Handling Size Discrepancies
1. Size Discrepancies
For size issues, provide product images and size measurements to assist in checking with the production team.