Returns and Refund of print-on-demand products
Easily manage returns and refunds for your print-on-demand products with our hassle-free process!
What Leads to Product Returns?
Customer is not available
Issues in shipping address
Customer received wrong product
Customer wanted different product
Undelivered or RTO Orders
If a courier company is unable to deliver an order and the status is marked as "Undelivered" or "Return to Origin" (RTO), the product will be sent back to our default address:
Huepress Fashion Private Limited, Door No. 99 A, Somanur Main Road, Karumathampatti, Coimbatore, Tamil Nadu, 641659
Reasons for RTO Orders: Pincode not serviceable, COD amount is not ready, Customer not contactable, Incomplete address, Customer refused delivery, Poor weather conditions, Self-pickup requested by the customer, Future delivery requested by the customer, Door/premises/office closed.
How Can Customer Return a Product?
You can initiate a return from your customer in the following steps.
Customer Initiates a Return
You create reverse on Qikink dashboard
The courier picks up the return
Return delivered to Qikink
We checks & adds it to your returns
Used for future orders of the same product
Things to Consider
- A custom return address is not possible because courier companies do not offer this option.
- If the pin code becomes unserviceable after placing the order, Qikink is not responsible for the return to origin (RTO), and no refunds are processed.
How are returns used for future orders?
Returns happen for various reasons. If you receive the same order again, you can reship the returned item instead of creating a new one. This saves time and reduces production costs.
How to Re-Ship Returned Orders
Method 1:
- Log in to the "Qikink Dashboard" and navigate to the "Returns Tab".
- View the list of returned orders.
- Select "No" in the "Reshipped" section and click on the desired order.
- Click "Create Order", which will make a pop-up box appear.
- Enter the order details and click "Save Order". The order will then be successfully placed from the returns, with the printing type marked as "Screen Print Products".
Method 2:
- Create an order using manual methods such as "Create Order" or "Store Order".
- If the returned order matches the new order, the system will automatically fetch it from returns and place it as a new order.
Reshipping Cost
Handling Cost: ₹20 + 18% GST per product for 100 days.
Shipping Cost: As per the chosen mode.
Handling Returned Orders
1. Storage Duration
Returned orders are kept in the warehouse for 100 days from the return date.
2. Re-ship Options
During this 100-day period, you can choose to:
- Re-ship the order to a new address
- Re-ship it to your own address
3. After 100 Days
If no action is taken within 100 days, the order is no longer available for re-shipping and gets discarded.
Handling Damaged, Defective, or Lost Items
1. Damaged or Defective Products
Despite quality checks, products may get damaged in transit due to courier mishandling. To request a replacement for misprinted, damaged, or defective items:
- Submit your request within 7 days of delivery.
- Provide unboxing videos, photos of the damaged product, and the original packaging.
- Requests after 7 days will incur reprinting charges.
Proof of defects:
If you do not have an unboxing video of the order and we fail to verify the cause, Qikink is not liable for refunds/replacement of such products.
2. Exchanges or Returns for Wrong Sizes
If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.
3. Lost in Transit
For items lost during shipping, Qikink issues a refund once the shipping status confirms the item is lost.
Delayed Order Delivery:
If an item isn't attempted for delivery within 15 days via Air or 20 days via Surface, we can:
- Reproduce and re-ship the product to your customer.
- Receive a refund for the order.
4. Color Matching in DTG Printing
We use world-class digital printers with OEKO-TEX ECO PASSPORT-certified inks. The colors may not always match the provided designs exactly and could slightly differ. It's recommended that you order test swatches before finalizing your design.
5. Careful Unboxing
Advise customers to unbox packages carefully. If damaged by scissors or sharp objects, refunds or replacements aren't possible unless:
- Unpacking videos are provided.
- Images of the courier cover are sent.
6. Package Damage at Delivery
If the package appears damaged upon receipt, note the damage in the courier's delivery remarks. This helps in claiming a refund from the courier service.
Handling Size Discrepancies
1. Size Discrepancies
For size issues, provide product images and size measurements to assist in checking with the production team.
Measurement tolerance:
Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.
2. Exchanges or Returns for Wrong Sizes
If your customer ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order. Check out our size chart guide.
Wrong size:
If your customer orders the wrong size or wants to return a non-defective product, you handle it at your expense with a new order.
