Question: How to raise a Refund Claim?

Answer:

Our dispatch team will always check the products before it is dispatched from our warehouse. but in case your customer has received any defective product, you can share the images of the product received along with the order number to our support team. They will check the issue and refund the amount into your Qikink wallet.

 

Note:

  1. If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
  2. Kindly ask your customer to unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.
  3. If you have noticed any damage on the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.